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6-9-2015 RT update

I would like to share a few updates to the RT community. First I would like to encourage you to look at this DoIT success story.  Financial Aid leveraged the RT front-end form for their Walk-In...

Posted: June 9, 2015, 10:40 AM

DoIT Student Intern Published in Educause Review

Please join me in congratulating Laura Lefavor on her recent article published in Educause Review Online called Beyond the IT Help Desk. EDUCAUSE® is a nonprofit association and the foremost...

Posted: August 6, 2013, 6:17 PM

DoIT News Moving to myUMBC Groups

As of today, the DoIT News will be published through the DoIT Group on myUMBC, which in turn feeds the new DoIT site at doit.umbc.edu. As such, we will no longer be maintaining this Movable Type...

Posted: July 3, 2012, 10:19 AM

RT System Upgrade June 13

The UMBC Request Tracker system upgrade from version 3.8.7 to version 4.0.5 will occur on Wednesday, June 13, 2012. This will necessitate a system downtime from 5:30am until 7:30am to perform the...

Posted: June 4, 2012, 11:28 AM

Resolved: Slow RT (Request Tracker) Performance

UPDATE DoIT staff have identified an issue with the system storage which has been fixed. Please contact DoIT if you are still experiencing the slowness identified earlier today. DoIT has...

Posted: January 17, 2012, 10:43 AM