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Showing items tagged help. Show All

Weekend Service Disruption Status

Resolved: Disruption impacting Blackboard, Google, and more

Over this past weekend, April 4-5, 2026, one of UMBC’s services experienced a disruption, resulting in slower loading times. This affected some users' ability to log in to platforms such as...

Posted: April 7, 2026, 2:56 PM

U-M-B-C logo shield with the text "D-O-I-T News

Blackboard to Launch New FAQs in mid-December

DoIT to review UMBC-related Bb FAQs as a result

Blackboard is rolling out a significant upgrade to its documentation experience this month, and UMBC users will begin seeing the first changes on December 10. Blackboard's new help site features a...

Posted: December 9, 2025, 1:55 PM

Blackboard logo

myUMBC Answers: AI-Powered Search Bar Updates

Providing answers that are unique to you!

In early February, the myUMBC team launched my UMBC Answers, an AI-driven search bar to improve experiences for students, faculty, and staff while ensuring security and privacy. Now, all campus...

Posted: April 18, 2025, 1:53 PM

Sample text box of a question being asked to myUMBC Answers

New myUMBC Answers: AI-Powered Search Bar

Get personalized answers to your searches on myUMBC!

The myUMBC team has been exploring how artificial intelligence (AI) can make the platform better for students, faculty, and staff, all while ensuring security and privacy. We are excited to...

Posted: February 10, 2025, 10:38 AM

Why & How Getting Help is Changing @ UMBC

DoIT launched a new Help site, help.umbc.edu, the week after spring break. After sharing it with different stakeholders on campus and getting some feedback, we wanted to provide more context about...

Posted: April 24, 2024, 1:00 PM

Introducing a New help.umbc.edu Page

Take a look at this new self-service portal!

We're thrilled to unveil the brand new help.umbc.edu page, designed to assist our campus community better than ever before. Over the past several months, our team within DoIT has been diligently...

Posted: March 25, 2024, 10:34 AM

Confluence Cloud Migration is Complete

The Confluence server (wiki.umbc.edu) has been successfully migrated to Confluence Cloud! You can get started by visiting the new cloud application here: wiki.umbc.edu. Confluence houses the UMBC...

Posted: December 12, 2023, 2:13 PM

Transition for Confluence (wiki.umbc.edu)

Changes to wiki.umbc.edu, migration plan to Confluence Cloud

Atlassian, the maker of the Confluence software platform, is ending support for its server products in February 2024. Due to this change, we are migrating Confluence, our campus wiki...

Posted: November 14, 2023, 10:49 AM