Need technology assistance? Find the right support channel for your issue right here.
Use the links below to quickly submit a help ticket, report a security concern, or call our dedicated hotlines for urgent phone and live classroom support.
Immediate & Urgent Support
The Technology Support Center
The Technology Support Center (TSC) assists all members of the UMBC community with their technology questions and requests. Many questions can be answered over the phone during your initial call. Others may require the submission of a Request Ticket, and, if necessary, a DoIT employee may be sent to your campus location for on-site assistance. Learn the TSC’s hours of operation here.
In-Classroom Support
The Desktop & Audio Visual Services unit is available to assist with all in-classroom support! The unit provides desktop computer and audiovisual support to administrative and academic units throughout the University. Located in Engineering Room 020. Hours of Operation are Mondays through Thursdays, 8:00 a.m. to 9:30 p.m., and on Fridays from 8:00 a.m. to 5:00 p.m.
Self-Service & Online Requests
Explore IT FAQs
Need a Quick Answer?
Browse our IT FAQs for instant answers to common technical questions, setup steps, and troubleshooting tips before reaching out to support. Need further assistance? Submit a Help Ticket to get help from the experts!
Report a Cybersecurity Issue
Spot Something Suspicious? Tell us!
If you’ve noticed unusual account activity, a potential phishing attempt, or a security vulnerability, let us know immediately. Help us keep our network and your data safe by reporting it right away.
Check Vendor Status
Is a system down? Check the external vendor dashboards.
Many of UMBC’s core IT services are hosted by external providers. Before troubleshooting locally, you can check the status pages for platforms like Blackboard and Google to see if a disruption is already a known, widespread issue.