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Showing items tagged rt. Show All

Upgrade Alert: RT 6 Has Arrived!

Modern, Faster, and Built for Your Best Work

You may have heard the news: RT is better, shinier, and faster than ever before! The move to RT 6 brings a more intuitive experience to our daily workflows. While there are plenty of technical...

Posted: May 5, 2026, 1:55 PM

UMBC Shield with the text D-O-I-T System Update on a yellow background

RT downtime - 1/19/2024 6pm

RT will be down at 6pm for @20-30 minutes this Friday evening to allow DoIT systems folks to update the server. Please contact me if you have any concerns. Thanks Joe Kirby kirby@umbc.edu

Posted: January 16, 2024, 1:19 PM

RT(Request Tracker) scheduled downtime for 1-13-2023 at 5pm

In order to facilitate a mandatory upgrade to the RT server environments, it will be necessary to take down the RT (Request Tracker) system.  The system will be down from Friday, January 13, 2023...

Posted: January 12, 2023, 11:43 AM

RT downtime on 6-20-2022 8pm-9pm

The DoIT staff will be doing maintenance on the RT system between 8pm and 9pm on 6-20-2022. During this time there will be no access to RT. Please contact me if you have any questions. Joe...

Posted: June 17, 2022, 2:34 PM

RT 5.0 Upgrade Coming 8-7-2021

Request Tracker (RT) will be upgraded from RT 4.4 to RT 5.0. This upgrade will require downtime on Saturday, August 7, 2021 between 8:00 am and Noon. This  Google Presentation will provide...

Posted: July 28, 2021, 5:58 PM

RT - NEW tagging option for tickets

RT ticket tagging

Whether it's a blog, a wiki, or even Twitter, when you have a system with a lot of information, some method of tagging that information with easy-to-remember words or phrases makes it much easier...

Posted: December 18, 2019, 6:22 AM

04-18-2019 10:00 pm Downtime for RT

As part of our ongoing commitment to security, DoIT's systems staff  will need to take RT offline for approximately 30 minutes at 10:00pm tonight to perform some system maintenance. I apologize...

Posted: April 18, 2019, 10:28 AM

Lunch and Learn With Request Tracker Features Huge Turnout

Users group learns of new features and effective practices

In early October, the Request Tracker (RT) users group met in the newly renovated Engineering Room 023 for an informative session on RT’s upcoming features and overall integration within UMBC....

Posted: October 17, 2016, 12:38 PM

How DoIT & OGC Upgraded an 8 Year Old Website

Brand new website features BOX integration and RT support

Brian Thompson, Assistant Dean of the Graduate School and an affiliate member of the Office of the General Counsel (OGC), had a problem. The 8 year old OGC website just wasn't doing its job of...

Posted: August 3, 2015, 10:21 AM