The Technology Support Center (TSC) assists all members of the UMBC community with their technology questions and requests. Many questions can be answered over the phone during your initial call. Others may require the submission of a Request Ticket, and, if necessary, a DoIT employee may be sent to your campus location for on-site assistance.
Available Services
- First point of contact to diagnose and resolve a wide range of technology issues, including accounts, hardware, software, networking, instructional technologies, and telecommunications
- Tier 1 support via phone and online via the Request Tracker (RT) ticketing system
- Self-help FAQs are also available 24/7 for common issues